Privacy
Statement
Phenom
Factory believes in keeping your confidential
information confidential. With this in mind,
we have adopted the online privacy policy
described below, which addresses:
Registration
We encourage you to register when shopping
at our Website, however it is not required.
Our registration form requires users to give
us contact information (such as name, age
range, mailing address, daytime telephone
number, e-mail address and password). You
must be 13 years of age or older to register.
Registration helps us to provide you with
a quick and simple checkout experience. The
customer contact information you supply on
the registration form will be used to contact
you concerning the status of an order or to
answer your questions. In addition, unless
you choose to opt-out, it will be used to
send you e-mail updates about upcoming sales,
contests, promotions and product information.
You acknowledge and agree that you are responsible
for maintaining the confidentiality of your
registration information and password. If
you would like, you can also fill out a customer
profile. While it is not required, information
obtained from the customer profile questions
helps us to learn more about our customers
and is used to improve our customers' shopping
experience with us.
Order
Information
Phenom Factory does not sell products for
purchase by children. We sell children's products
for purchase by adults. Customers may use
an order form to purchase products. When you
place an order, we collect contact information,
such as your shipping and e-mail addresses,
and financial information, such as your account
or credit card numbers. Contact information
from the order form is used to send orders
and information to our customers and to get
in touch with them when necessary. Financial
information is used to bill the customer for
products. You also have the option of ordering
products over the telephone and you may choose
to pay by check, credit card or money order.
Use
of Information
Information collected by Phenom Factory is
used for the following purposes:
1. We collect information to process customer
orders, to contact our customers concerning
the status of an order or to answer any of
their questions.
2. We collect information to contact users
about upcoming Phenom Factory sales, promotions,
product information, and to participate in
contests.
3. Your information will be shared with carefully
selected third party partners and may be used
by them to inform you of offers, promotions
and services from these organizations which
may be of interest to you.
4. Phenom Factory, Inc. will have access to
and will use the personally identifiable information
you provide in connection with your purchases
on this Website, and it may use your data
for payment processing and authorization,
fraud protection and credit risk reduction,
website evaluation and data analysis, and
also for marketing and promotional material
distribution for the Phenom Factory family
of companies.
5. We may share personal information with
our Website hosting partners, and other parties
who assist us in operating our Website or
conducting Phenom Factory business, so long
as those outside parties agree to keep the
information confidential.
6. We may release your personal information
to comply with the law, to enforce our Website
policies, or to protect our or others' rights,
property, or safety.
We
do not sell any information about our users
on the individual customer level.
As
with any business, it is possible that as
our business develops, we might sell or buy
online stores or other assets. In such transactions,
information about customers often is among
the transferred assets. Accordingly, in the
unlikely event that our company or substantially
all of our assets are acquired by a third
party, such information may be one of the
transferred assets.
Updating
of Information
In order to change or modify information previously
provided by you, please choose "Account"
and update your information using the options
in the products
section of this site.
Changes
to Our Privacy Policy
We may amend this Privacy Policy at any time.
If we make any material changes in the way
we collect, use, and/or share your personal
information, we will notify you by sending
you an e-mail at the last e-mail address that
you provided us, and/or by prominently posting
notice of the changes on the Website covered
by this Privacy Policy. Any material changes
to this Privacy Policy will be effective upon
the earlier of thirty (30) calendar days following
our transmittal of an e-mail notice to you
or thirty (30) calendar days following our
posting of the notice of changes on the Website
covered by the Privacy Policy.
Please
note that, at all times, you are responsible
for updating your personal information to
provide us your current e-mail address. In
the event that the last e-mail address that
you have provided us is not valid, or for
any other reason is not capable of delivering
to you the notice described above, our transmittal
of the e-mail containing such notice will
nevertheless constitute effective notice of
the changes described in the notice.
In
any event, changes to this Privacy Policy
may affect our use of personal information
that you provided us prior to our notification
to you of the changes. If you do not wish
to permit changes in our use of your information,
you must notify us prior to the effective
date of the changes that you wish to deactivate
your account with us.
Cookies
Phenom Factory does place a feature called
a "cookie" on your hard drive. A
cookie is a small data file that is sent to
your browser from a web server and stored
on your computer's hard drive. A cookie may
contain certain information, such as a unique
user session ID number, which is used to track
the page(s) you visited. This unique number
allows us to keep track of your order as you
shop on our site. Cookies also allow us to
recognize registered users when they visit,
and to provide those customers with specific
related information.
If
you register with us or order from our Website,
we use cookies to monitor and maintain information
about how you use our Website and what you
buy. If you do not register or buy from the
site, we may monitor and maintain information
about your use of our Website in order to
improve your shopping experience. Our Website
logs do generate certain kinds of non-identifying
site usage data, such as the number of visits
to our Website and pages viewed. This information
is used for internal purposes by technical
support staff to provide better service to
you.
Most
Web browsers automatically accept cookies,
but you can usually change the configuration
of your browser to prevent this from occurring.
Even without a cookie, you can still take
advantage of most of the features of our Website,
including making a purchase, but we will not
be able to recognize you as a registered user
unless you log-in.
Security
of Information
Phenom Factory has security measures in place
to protect against the loss, misuse or alteration
of the information you provide. We encrypt
your personal information, including your
credit card number, when transmitting over
the Internet using triple key encryption technology
by Secure Server Certification Authority RSA
Data Security Inc. US and a VeriSign SSL (Secure
Socket Layer), to safeguard your Internet
transactions. VeriSign, Inc. is a leading
provider of Public Key Infrastructure and
digital certificate solutions used by enterprises,
websites and consumers to conduct secure communications
and transactions over the Internet and private
networks.
Browsers
that allow for SSL Technology Ordering from
our Website require the use of an SSL-compliant
browser, such as Netscape 4.0 or later; Microsoft
Internet Explorer 5.0 or later; 5.0 AOL client
for PCs; or the 5.0 AOL client for Macs. You
will not be able to use [Secure Mode] if you
have an older version of an Internet browser
that does not support secure transactions,
of if your computer is located on a local
area network (LAN) that uses a firewall that
prohibits secure transactions. If [Secure
Mode] is not possible, please select one of
our off-line options to place your order.
Contacting
the Website
Should you have any further questions regarding
this Privacy Statement, the practices of this
Website, or your dealings with this Website,
please:
1. Contact our customer service department
at : support@phenomfactory.com;
or
2. Write to us at:
Phenom Factory, Inc.
50 De Lacey Ave. Suite 205
Pasadena, CA 91105
External
Links
This Website contains links to other sites.
We are not responsible for the privacy practices
or content of such other websites. The terms
and conditions herein do not apply to any
such linked websites. Phenom Factory does
not endorse any linked websites, or the information,
materials, products or services that are contained
in or accessible through such linked websites.
Phenom Factory disclaims all warranties, express
or implied, with respect to the information,
materials, products and services that are
contained in or accessible through linked
websites, including, but not limited to, implied
warranties of merchantability, fitness for
a particular purpose or non-infringement.
You
acknowledge and agree that Phenom Factory
is not responsible for the content, accuracy,
legality, decency, copyright compliance, privacy
practices, security or any other aspects of
any such linked websites, and that the access
or use of any such linked websites is solely
at your own risk, and you hereby waive any
and all claims against Phenom Factory with
respect to such linked websites.
